Even after three reviewers and proofreader read this second edition, I still found a few corrections, listed below by page number. If you find more, please email me at Thanks!

  1. P. 46, 1. D Change 22% to 33% so that it is false and the correct answer. Currently all answers are true.
  2. p. 356 change “time” to “schedule” for the third knowledge area in the table
  3. Test bank correction for chapter 7. The following fill-in-the-blank question answer should be D instead of C. Here’s the question:

_______________ can assist in ensuring and improving quality by improving work flow.

A. Pareto          C. Fishbone of Ishikawa

B. Mind map    D. Kanban

See for corrections and other information related to the third edition.